Is your smartphone offline because 5G isn’t working? As frustrating as you can’t connect, consider the following steps to determine what is going wrong and get you back online ASAP.
Why Can't We Connect to a 5G Network?
5G connection errors are hardly ever caused by something you made mistakes or could have averted. Here are some possible sources for the issues:
- There’s a short-term malfunction.
- Your smartphone doesn’t see the 5G network because you’re out of the area.
- The closest 5G tower requires it to be fixed.
- Your phone isn’t compatible with the network.
To save time walking through all these guides, remember that many previous smartphones can’t connect to 5G. See guide eight if your smartphone was made earlier in 2019.
How to Fix 5G Network Doesn't Expose
Follow these guides to try some of the more straightforward fixes first:
1. Turn on airplane mode, wait a few minutes/seconds, and then turn it back off. It will briefly terminate your link to the cell tower and then force you to try it again.
2. Furthermore, try restarting your phone. Continuing is challenging because getting back into your phone could take several minutes and everything loads back up. However, this is an easy step you should pay attention to.
3. Additionally, verify that 5G is in coverage where you are. While 5G has been deployed worldwide, huge gaps make it unreliable in many ranges.
If you have a 5G-capable smartphone and you’ve been on a 5G network recently, consider relocating by a few steps to get back to an earlier standard like LTE/4G.
The company you purchase mobile service from most likely has a coverage map on its website to see where you can get honorable service. However, if not, check out the Ookla 5G Map at Speedtest.net.
4. Verify with your carrier that 5G is included in your data plan. If a 5G network doesn’t appear on your device even when you’re in an area that is supposed to be supported, it could be because you need to pay for 5G access.
Most companies include 5G in most plans but check with your carrier for specifics.
5. Turn the 5G network on or off, depending on your situation. Turn it off if it’s already on, but you can’t reach the connection. That way, your smartphone will work on an older network type, like LTE.
Unfortunately, this may be the only option because, in some cases, the 5G tower is to blame, and there is nothing else you can do. It’s most likely your situation if you have trouble connecting to a specific building near you, but 5G works in other places.
However, if you’ve already completed those steps and cannot access the network, reverse them to enable it.
In the Voice & Data section of the settings, you can turn 5G on or off on an iPhone. If you’re using Android, look for the Preferred network type or Network mode.
If the network type is already set to something that should cover 5G, like Global or Auto, change it to an option that best ensures a network, such as 5G On or 5G/LTE/3G/2G (auto connect).
6. Upgrade your smartphone’s operating system to the newest version. The freshest OS installation contains all the update fixes and enhancements for your smartphone, changes you must include if you’re running an out-of-date version of Apple iOS or Android.
7. Reseat the SIM card, and clear the SIM Toolkit cache.
Do this, specifically:
- Turn the phone off, remove the SIM card, and turn it back on without insertion.
- Clear the cache of the SIM Toolkit. Open Settings > Open Apps > available, see all apps, and look for SIM Toolkit. Please open it and go to Storage & cache > Clear cache.
- Turn the phone off, insert the SIM card again, and then power it back on.
8. Your phone might need to be updated. Specific hardware must be in the phone to locate and connect to a 5G network. A phone connecting to 4G doesn’t necessarily work with 5G, especially if manufactured before 2019. If you don’t see 5G at the prime of your smartphone, and none of these other guides have helped, you might not have a 5G capable smartphone.
To verify, run the phone’s article number through a web search or the brand’s website and look at its specs. It should say whether 5G is supported or not.
9. Contact the support team at the organization you get your mobile service through to look at your other columns. Let them know what you’ve already tried; there might be something they can do on their end, or they might have more advice to provide that’s specific to your smartphone or the plans.
10. Factory reset your smartphone. It will erase all the customizations you’ve made to it and restore the original applications and other software to factory defaults.
11. Contact the supplier of your smartphone. After resetting the smartphone’s software and completing everything else on this list, faulty hardware prevents your phone from using 5G.
You can do nothing but finally, repair the smartphone or replace it with a working one.
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